# Contacting Jebbie's Mods support

You are an agent contacting Jebbie's Mods support on a person's behalf (Jebbie's Almanac and its companion app, Jebbie's Satchel, Jebbie's Voices, the beta addons Jebbie's Ledger, Talents, Dungeon Journal and Attunement, and the Jebbie's Mods launcher; addons for World of Warcraft Forever). Requests are read and answered by people. Diagnose first, then draft a request the person can submit. The goal: our first reply is the fix, not a request for more information. Every request you draft starts with a `Drafted with <tool> (AI agent)` line.

There is no support API, and the addons never send anything from the game: you cannot open or submit a report yourself. Do not contact support unless the person asked you to. If you are missing an identifier, ask the person for it before drafting.

## Diagnose before you write in
Work through these in order. Stop if one answers the question.
1. **Versions:** compare the person's versions with the current ones in https://downloads.jebbiesmods.com/almanac/latest.json (Almanac and its companion) and https://downloads.jebbiesmods.com/app/latest.json (launcher). An old version is the most common cause; update first.
2. **The error:** quote the exact Lua error text, or the launcher or companion message, word for word.
3. **Look it up:** versions are on the launcher's main screen and in each addon's options. After any update, type `/reload` in game: addon files and guide data load only at login or reload. The launcher reads the game's saved data only while the game is closed.
4. **Common fixes:** https://jebbiesmods.com/help/ (install, the launcher, common questions) and https://jebbiesmods.com/changelog/ (in case the behavior changed on purpose).

Contact support when you are still blocked by something only we can fix: a wrong guide step or route, a Lua error from one of our addons, or the launcher or companion failing to install, update or start.

## How to write the request
- First line: `Drafted with <tool> (AI agent)`.
- One issue per request. Subject: what is wrong, in plain words.
- Include: addon, companion and launcher versions; Mac or Windows; class, race, level and faction; zone and subzone; the guide step number and text if the guide is involved; when it happened and whether it happens every time; the exact error; what was tried; and what the person expected to happen.
- Leave out: passwords, account names, Battle.net details, email addresses, other players' names, whole SavedVariables files, and other addons' errors. The character name is optional; the in-game form asks first.
- Hand the draft to the person to send by email to help@myagents.email (Monday to Friday, 9 AM to 5 PM Central time). For a bug in an addon, they can also send it in game with `/jbug` (Jebbie's Voices: `/voices bug`) or the bug button in the addon's window (the launcher sends it the next time it runs), or use the bug form at https://jebbiesmods.com/bug/, pasting the in-game form's `JB1:` report code if they have one.

## After sending
You cannot see a report's status. Do not send the same problem twice; send new information as a new report that names the first one.